The Satisfaction of Patients with COVID-19 from the Services Provided in Baqiyatallah Hospital, Tehran, Iran in 2020: A Cross-Sectional Study

Background and Aim: Patientschr('39') perspectives as a reliable source can be considered for the evaluation of health services. The purpose of this study was to evaluate the satisfaction of patients with COVID-19 from the services provided in Baqiyatallah Hospital, Tehran, Iran in 2020. Methods: In this cross-sectional study, 73 patients with COVID-19 discharged from Baqiyatallah Hospital, Tehran, Iran were selected by the available sampling method. The data collection tool was a patient satisfaction questionnaire consisting of 48 questions which were adjusted based on the Likert scale and its validity and reliability were confirmed. The questionnaire assessed patient satisfaction in two aspects of medical (nursing, physician, health and hygiene) and non-medical services including nutritional status, welfare facilities, admission services, staff behavior, discharge and religious observance. Data were analyzed using SPSS software version 18. Results: Patientschr('39') satisfaction with the medical aspect was 86% and in the non-therapeutic aspect was 84.15% (excellent level). There was no statistically significant relationship between demographic variables such as age, sex, marital status, hospitalization, type of insurance and the reason for hospital selection with patient satisfaction. (p>0.05). Conclusion: Due to the high satisfaction of patients in the hospital, especially in the medical aspect, it is possible to strengthen the positive points and also analyze the reasons for patient dissatisfaction, especially in the non-medical aspect, to improve hospital services and performance and increase patient satisfaction.